Customer Liaison Officer

Patient Support Services
1800020O Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts

  • Flexibility to work 30hrs per week over 5 days
  • Friendly and Supportive teams
  • Varied hours with a requirement to work early morning shifts

An exciting opportunity exists for a part time Customer Liaison Officer to work in our Day Surgery Unit.  The successful applicant will assist in facilitating a welcoming environment for our patients, staff and visitors and support our existing team in this area.
You will have a commitment to high quality output and a positive attitude in your work environment.
In this role, you will be involved in, but not restricted to:
  • Greeting patients and other customers.
  • Liaising with nursing staff to provide accurate information to relatives regarding timeframes for care and collection times of ‘Day Only’ patients.
  • Preparation of Day Surgery patient files and coordination with ward clerks to obtain ward patient files.
  • Filing and/or distribution of pre admission x-ray and pathology results.
  • Support to main reception by admitting and/or discharging of patients on Webpas during peak periods.
  • Providing clerical support to the Day Surgery Nurse Unit Manager and nursing staff.
  • Liaise with allied health, porters and other hospital departments when required to facilitate patient treatments or transfers.


Norwest Private Hospital is a 277 bed high acuity facility located in Sydney’s rapidly developing North West and is operated by Healthscope, a leading provider of private healthcare in Australia. Please visit our website for further information about our hospital and its services.

Essential Criteria:

  • Excellent interpersonal and customer service skills
  • Good oral and written communication skills
  • Excellent organisational skills and the ability to prioritise well effectively
  • Intermediate computer skills including Microsoft Office ( Word, Excel, Webpas Medical System)
  • Previous front line customer service experience
Training and development will be available to the successful applicant. 



Applications close: 14 December 2018


For further enquiries: Joyce Burns on email or Maricor Espina on email



To Apply: Please click on the 'Apply' button below to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.


Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions