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Customer Liaison Officer

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Patient Support Services
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1800020O Requisition #
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  • Flexibility to work 30hrs per week over 5 days
  • Friendly and Supportive teams
  • Varied hours with a requirement to work early morning shifts

An exciting opportunity exists for a part time Customer Liaison Officer to work in our Day Surgery Unit.  The successful applicant will assist in facilitating a welcoming environment for our patients, staff and visitors and support our existing team in this area.
 
You will have a commitment to high quality output and a positive attitude in your work environment.
 
In this role, you will be involved in, but not restricted to:
  • Greeting patients and other customers.
  • Liaising with nursing staff to provide accurate information to relatives regarding timeframes for care and collection times of ‘Day Only’ patients.
  • Preparation of Day Surgery patient files and coordination with ward clerks to obtain ward patient files.
  • Filing and/or distribution of pre admission x-ray and pathology results.
  • Support to main reception by admitting and/or discharging of patients on Webpas during peak periods.
  • Providing clerical support to the Day Surgery Nurse Unit Manager and nursing staff.
  • Liaise with allied health, porters and other hospital departments when required to facilitate patient treatments or transfers.

 

Norwest Private Hospital is a 277 bed high acuity facility located in Sydney’s rapidly developing North West and is operated by Healthscope, a leading provider of private healthcare in Australia. Please visit our website www.norwestprivatehospital.com.au for further information about our hospital and its services.
 

Essential Criteria:

  • Excellent interpersonal and customer service skills
  • Good oral and written communication skills
  • Excellent organisational skills and the ability to prioritise well effectively
  • Intermediate computer skills including Microsoft Office ( Word, Excel, Webpas Medical System)
  • Previous front line customer service experience
 
Training and development will be available to the successful applicant. 
 

 

 

Applications close: 14 December 2018


 

For further enquiries: Joyce Burns on email joanne.burns@healthscope.com.au or Maricor Espina on email maricor.espina@healthscope.com.au

 


 

To Apply: Please click on the 'Apply' button below to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.

 

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