Ward Clerk

Ward Clerk/Administrative Officer – Mental Health Unit
 

Northpark Private Hospital are seeking an individual with a strong commitment to delivering high-quality service within a healthcare setting and have the ability to communicate effectively with individuals experiencing mental health challenges.

• Continuous professional development, education & Support provided
• Part time Role – Work life balance
• Inclusive, values-led workplace

About the Role

We are seeking a dedicated and highly organised Ward Clerk/Administrative Officer to support the operations of our Mental Health teams.

As a key member of the team, you will provide efficient administrative support to clinical staff while ensuring a welcoming and professional experience for consumers, families, carers and visitors.

This role requires a high level of discretion, sensitivity, and professionalism when working within a mental health setting.

Key Responsibilities

• Coordinate administrative functions for the ward, including admissions, transfers, and discharges
• Providing administrative support for intake, including health fund checks, bookings, and checking in to day programs
• Maintain accurate and up-to-date patient records in line with Healthscope policies
• Provide reception services, including answering phones and managing enquiries
• Liaise with clinical staff, allied health, and external stakeholders
• Schedule appointments and assist with coordination of patient care activities
• Ensure confidentiality and compliance with privacy legislation and organisational standards
• Support data entry and reporting requirements

Essential Criteria:

• Previous administrative experience (hospital or healthcare setting highly regarded)
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Proven ability to manage competing priorities in a fast-paced environment
• High level of attention to detail and accuracy
• Proficiency in Microsoft Office and patient administration systems
• Commitment to confidentiality and patient privacy
• Strong commitment to delivering high-quality service within a healthcare setting
• Exceptional communication style, especially when communicating with individuals experiencing mental health challenges
   

Desirable:

• Experience in a mental health or acute care setting
• Knowledge of Healthscope systems (e.g., WebPAS or similar)
• Understanding of trauma-informed care principles

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network.

• Discounted health insurance (non-casuals only)

• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: Sunday 7^th July 2026

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to Lisa Hutchings, Mental Health Services Manager
Lisa.hutchings@healthscope.com.au 03 9468 0707

Please submit your current resume, a cover letter addressing the selection criteria.

If you are successful, you will receive a salary based on your years of relevant nursing experience against the current nursing Enterprise Agreement the "Healthscope - Vic / HSUA1 – Administrative/Clerical Agreement – HS Sk Gp classification starting from $28.82 - $37.3288

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker. 

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Any request for payment is fraudulent.
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