Access Coordinator
Access Coordinator
At the Healthscope Independence Services (HIS), we are seeking a passionate and experienced Attendant Care Coordinator to lead our Specialist Disability Accommodation (SDA) apartment services operating within the NDIS.
- Permanent, Full Time
- Remuneration: In line with SCHADS Level 5 (pay point will be determined based on the experience)
- Primary office location Victorian Rehabilitation Centre, Glen Waverley
About Us
For over 30 years, Healthscope Independence Services has been supporting people with disability to live more independently. Operating across multiple states, we provide both community-based and in-house support, guided by a person-centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements.
At Healthscope Independence Services (HIS), we offer:
- Supportive and inclusive workplace culture.
- Penalty rates, allowances, and entitlements in line with the SCHADS Award.
- Employee Assistance Program (EAP) for confidential wellbeing support.
- Everyday Star recognition programs for outstanding performance.
- Ongoing Learning and Development.
- Free flu vaccination vouchers for staff members only
About the Role
This key leadership role will report to the Area Manager. The Access Coordinator is responsible for leading a team of Disability Support Workers to deliver high‑quality, person‑centred services for clients across both private and HIS residential houses. This role plays a key part in ensuring that all supports are delivered safely, effectively, and in alignment with individual client needs and organisational standards.
A typical day may include:
- Reviewing staffing levels and adjusting rosters to meet client needs and budget requirements.
- Responding to client or family enquiries and resolving issues promptly.
- Supporting residential supervisors with operational or staffing challenges.
- Monitoring compliance and quality, such as staff training, documentation, audits, and continuous improvement activities across the service.
- Conducting check‑ins, coaching sessions, or performance discussions with Disability Support Workers.
- Completing incident reviews, risk assessments, or quality improvement tasks.
- Coordinating client admissions, transfers, or service changes.
- Participating in leadership meetings, reporting KPIs, and planning service improvements.
To be considered for this role you will have:
- Experience in disability, attendant care, or community care coordination
- Strong understanding of NDIS, TAC or iCare programs
- Experience coordinating teams across multiple sites, including rostering, workforce planning, and service delivery oversight.
- Excellent communication, written, interpersonal, and organisational skills.
- Excellent organisational and rostering skills
- Confident communicator with a proactive, solutions-focused approach
- Ability to manage multiple clients and priorities
- ·Experience supporting complex or high-needs clients is highly regarded
If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you. To apply, please include a cover letter, and CV. You will only be contacted if you proceed to the next stage.
Applications close: 27th April 2026
More Information: Our commitment to quality and safety for our clients, staff and visitors is our highest priority. Applicants will be required to provide a valid NDIS screening Check, First Aid, CPR. Driver’s License and Evidence of right to work in Australia prior to appointment. For more information visit our website .