Administration Officer - Office Operations

Are you a friendly and resourceful professional with strong attention to detail, looking to work in a vibrant and dynamic healthcare organisation? This could be the perfect opportunity for you!

About the opportunity

Brisbane Private Hospital is seeking an experienced Administration Officer who will be focused on Billings, Accounts Payable and supporting the processing of Elective Surgery for Public Patients, to join our team on a full-time basis.

Previous demonstrated experience as a Billings Clerk/Patients Accounts Clerk will be key for success in this role.

The Admin Officer has the responsibility of ensuring the efficient and effective coordination of the billing and debt collection functions of the hospitals. You will liaise and communicate directly with patients, health funds, hospitals’ administration and hospitals’ management regarding patient account enquiries.

About us

Brisbane Private is a 181 bed acute and rehabilitation hospital with 17 operating theatres conveniently located above the Roma Street Parklands. Specialties include neurosurgery, orthopaedics, spinal, plastics, urology, ENT, Rehabilitation and general surgery and delivery of Brisbane’s leading private drug and alcohol programs from Damascus Health Services.

Reporting to the Front Office Administration Manager, responsibilities will include, but are not limited to: 

• Field patient billing enquiries and provide resolution
• Assisting with patient refunds
• Banking and Debtor Management
• Maintain extensive knowledge of Health Fund contracts
• Accurate and timely billing of Health Fund and Third-Party invoices
• Provide support to administration team
• Review uninsured patient charges
• Liaise with various stakeholders including patients, Medicare, health funds etc.

Key Selection Criteria:

• Sound knowledge of Patient Management System i.e. WebPAS or other
• Knowledge of Private Health Fund contracts and claiming process
• Experience in Hospital Billing
• Highly developed organisational and time management skills
• Ability to work under pressure
• Previous experience with health fund contracts
• Strong computer skills in MS Office
• Excellent communication and customer service skills
• Demonstrated experience in a similar role
• Deliver exceptional billing and collection services by maintaining efficient workflows for billing health funds, Workcover, DVA, Third Parties, etc., in line with One Healthscope best practices
• Monitor debt collection and perform reconciliations, including daily banking, while providing necessary support
• Knowledge of Accounts Payable desirable 

Desirable Criteria: 

• Previously worked within a team environment
• Previous experience with Cash Handling and reconciling
• Medical terminology 

Why Healthscope?

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. 

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

You’ll also benefit from:

• Flexibility work arrangement to support work-life balance
• Discounted health insurance (permanent staff)
• Continuous professional development, education & support provided to encourage growth
• Access to Employee Assistance Program
• Gym Passport
• Salary Sacrifice options

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to recruitment@healthscope.com.au

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.