Front Office Manager

Full time position available- Front Office Manager

Rewarding and well supported position

Have an impact in the day to day life of Holmesglen Private Hospital

Are you looking for a challenging yet rewarding full time position with an organisation that allows you to be a part of something bigger? An exciting position has become available for a Front Office Manager.

About us
Holmesglen Private Hospital is a world class facility located in the Bayside area of Melbourne. Close to public transport and with affordable onsite parking.

Holmesglen Private is a state of the art 147 bed hospital, comprising of a 24/7 Emergency Department, 6 bed Intensive Care Unit (ICU), 9 bed specialised Coronary Care Unit (CCU), 12 bay Day Infusion Unit and 5 specialised inpatient units. – including Oncology, Urology, ENT, Orthopaedics, Plastic Surgery, Interventional Cardiology and Rehabilitation Services

As the Front Office Manager your responsibilities will include:

·         Providing leadership and management to the administrative department staff and ward clerks.

Oversee hospital administration functions in areas such as:

·         Booking, Pre-admission, admission, and discharge of patients

·         Financial obligation and eligibility management including funding eligibility, provision of self-insured estimates, patient accounts, billings, debtors’ collection and accounts payable

·         Cash receipting and completeness of banking transactions

·         Financial payments verification to activity

·         Ensuring efficient and effective workflow processes are established and maintained to meet corporate and local site key performance indicator targets.

·         The delivery and establishment of timely processes for the billing to health funds, DVA, third part insurers, self-insured persons, and the collection of health fund excess/co-payments.

·         Ensuring a streamlined and efficient patient admission and discharge process.

Selection Criteria:

·         Administration Qualifications in Front-line Management or Certificate IV in Business Management (desired)

·         Demonstrated experience and a strong working knowledge of the private health fund claiming process

·         Highly developed interpersonal and communication skills

·         Previous managerial experience in overseeing the running of a department including staff management, recruitment, training, reporting and data analysis

·         Strong leadership, time management and conflict management skills

·         Experience in hospital/patient management software systems (webPAS desired)

·         Advanced computer skills in MS Office (Outlook, Word, Excel)

Why Healthscope?

When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely. 

We pride ourselves on working with talented, passionate, and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

Applications close: 21 April 2026

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to recruitment@healthscope.com.au

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.