Intake Coordinator - Mental Health
This Intake Coordinator role is across our Inpatient Program areas. You will play an important role in being the first contact point for patients in these areas.
Outpatients, staff and doctors look to our Intake team for compassionate understanding, efficient solutions and consistent results for their future plans. Along with this, the team provides highly skilled customer service, communication with our multidisciplinary team and liaison with other key staff within the Clinic. Part of your day will include patient assessments both over the phone or in person, arranging acceptance into programs, confirming bookings and provision of information.
We look forward to welcoming you to the team if you:
- Have appropriate healthcare digital application skills
- Are organised in your workflow practices
- Thrive in a busy environment while managing competing demands
- Provide clear and efficient communication where required
- Have experience in a similar role
- Demonstrate in your work self-motivation
The Victoria Clinic is currently a 115 patient-bed private psychiatric facility located on Malvern Road in Prahran.
This architecturally designed, purpose-built mental health facility specialises in the provision of high-quality inpatient mental health services.
Here, the focus is you. Our highly skilled and highly qualified care team of Psychiatrists, Clinicians and other professionals will ensure that your experience is the best it can be.
Being part of the local community has distinct advantages for our patients. We are committed to providing healthcare services in a supportive environment that allows patients to be treated close to home and with the support of their family and friends.
Why Healthscope?
We care about your career at Healthscope.
No matter where you go within our community of care, you’ll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow.
Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.
Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.
Come and be the difference in our patient's lives.
Essential Criteria:
- Current Registration with AHPRA
- Post Graduate Certificate in Mental Health (or working towards)
- Commitment to Quality Patient Care
- Compliance with ACQSHC National standards
- Sound clinical decision making and problem-solving skills
- Excellent communication and customer service skills
- Works well independently and within a team
- Advanced computer skills / digital healthcare system experience
Why Healthscope?
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
Flexibility to work across one or multiple hospitals across our network
Discounted Health insurance
Continuous professional development, education& support provided to encourage growth
We support each other, share learnings, celebrate successes and face challenges together
We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
Come and be the difference in our patient's lives.
Applications close: 25th June 2026
For further enquiries: Neil Meikle, Director of Clinical Services Ph: (03) 9526 0200
To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.