Patient Liason Admission Officer

• Exciting opportunity to work at our brand new Northern Beaches Hospital
• Friendly & Supportive Team
• Flexible working hours

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff. 

We are seeking a Patient Liaison & Admissions Officer who will be responsible for admitting patients with accurate election status, maximising revenue by thoroughly assessing all admissions to determine their correct classification, which will complement the strategic direction, operational processes and budget of the Northern Beaches Hospital.

This is a 24/7 service and the role will be required to work on a rotating 24/7 roster.

The Patient Liaison & Admissions Officer provides day to day support to all levels of staff within the hospital regarding revenue and policy information. They will provide a customer focused approach working in close collaboration with clerical and finance staff to support the accurate classification and efficient admission process of patients entering the hospital.

This key person is responsible for identifying through effective questioning of those who may convert from being admitted as a public patient into chargeable admissions. This will involve liaising with patients and carers, specialist medical officers, clerical staff and clinical coordinator (patient access services) and managers. There will be no coercion of patients to convert them to being private patients.

The Patient Liaison & Admissions Officer works as part of the health care team, adhering to Healthscope and NBH policies and procedures and key performance indicators, participating in working parties or committees (as required) demonstrating a commitment to quality improvement through National Safety & Quality Healthcare Standards (NSQHS), EQuIPNational, Workplace Health and Safety (WHS) and achievement of NBH accreditation.

The successful applicant(s) will be expected to deal with multiple stakeholders (internal and external) from a range of disciplines and come into direct patient contact.

To be successful in this role, you will also possess the following skills and attributes:

• Minimum of 3 years’ experience in a health administration role
• Extensive knowledge of patient financial classifications and private health insurance, hospital admissions processes
• Previous experience with patient administration systems
• Excellent verbal communication skills and the ability to deal confidently and courteously with people at all levels
• Flexibility to work 24/7 rotating roster
• Certificate III in Health Administration
• Experience with WebPAS
• Demonstrated high level of customer service skills
• Previous experience in the private healthcare system
• Well-developed problem solving and conflict resolution skills
• Demonstrated ability to work in a high volume and demanding environment with proven capacity to show initiative, problem solve and prioritise
• Accuracy and attention to detail

Application Close:  Thursday 2 May 2019

To apply: All applications must be lodged online. Please click the Apply button to lodge an application (applications should include cover letter, CV and 2 current work-related referees).

Our commitment to quality and safety for our patients, staff and visitors is our highest priority.  Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.