Administration Team Leader - Emergency Department

Emergency Department Team Leader

Bullet Points:

·       Located in Wantirna- close to Eastlink

·       Supportive and collaborative team culture

·       Career advancement opportunities

About us:

Knox Private Hospital is one of the largest private hospitals in Victoria, caring for over 1.2 million people across Melbourne’s east and outer east.

We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries. Backed by the latest technology and expertise, we offer 15 theatres, including a hybrid theatre, diagnostic cardiology, two cardiac cath labs and capabilities for cardiothoracic surgery, orthopaedics, neurosurgery, urology and more.  All supported by a newly expanded coronary care unit and intensive care unit.

Our expert care team of surgeons, specialist doctors, dedicated nurses and other professionals will ensure that your experience is the best it can be.

About the role:
The Emergency Department Admin Team Leader plays an essential role in the efficient management of administrative functions within the Emergency Department. Reporting directly to the Administration Manager, this position will work collaboratively to ensure smooth operations and exceptional service delivery. The Team Leader will oversee the day-to-day functions of the ED Clerical Department, working closely with colleagues to uphold high standards of performance and efficiency.

Key Responsibilities, Outcomes

·       Able to perform, co-ordinate and ensure all Emergency Department registration and admission processes are executed at the highest standard, to support the effective and efficient performance of the department.

·       Provide leadership and guidance to the ED Clerical team, ensuring adherence to departmental policies and procedures.

·       Maintain team rosters with a focus on budgetary requirements, skills mix and compliance with the relevant Enterprise Agreement.

·       Liaise with nurse leaders, clinicians and ward staff to ensure administration compliance, for inpatient admissions and medical record compiling.

·       Manage escalated matters of a complex nature such as patient eligibility of services, patient feedback and health fund compliance requirements.

·       Train and up-skill staff to enable them to confidently and professionally engage with patients, health funds, clinical staff and the community.

·       Participate in staff training and development initiatives to ensure ongoing skill enhancement and compliance with regulatory requirements.

·       Proactively strive for positive team culture that align with the Healthscope Values – We care, we do, we strive, we’re team.

·       Perform day to day operational activities such as OEC/IFCs, admissions and registrations, Medicare billing, receipting etc as needed. Able to be flexible with shifts to ensure the department is staffed 24/7.

·       As this role is a shared job role, able to work collaboratively on all matters. 

Essential Criteria:

The Emergency Department Team Leader must demonstrate the following requirements:

·       Demonstrated experience or ability to learn leading a team in a customer service environment.

·       A demonstrated ability to build and maintain effective relationships with staff and stakeholders.

·       Ability/willingness conflict resolution and problem solve as required.

·       Strong commitment to patient service excellence and continuous improvement.

·       Professional verbal, written and interpersonal communicator.

·       Proactive, collaborative and goal focussed leadership style.

·       Maintains composure when faced with competing priorities and a busy work environment.

·       Ability to maintain confidentiality and discretion dealing with staff, patients and medical records.

·       Aligns to the values of we care, we do, we strive, we’re team.

·       Moderate technology literacy and a demonstrated understanding of WebPAS and Microsoft programs.

·       Understanding of the patient experience and ability to apply empathy during patient and related interactions.

Why Healthscope?
When you join Healthscope, you become part of our Community of Care.

Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.

As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network.

We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely. 

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.

While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Applications Close: 07/11/25

For Further Enquiries: Please contact the Healthscope Talent Acquisition team at recruitment@healthscope.com.au

To Apply: Please click on the 'Apply' button to be taken to our online application form.